CPAP & BiPAP service: have your device checked

When is a check worthwhile?

• Error message on the display The device reports an error or stops the therapy.
• Noisy, whistling or vibrating Unusual sounds from the blower or housing.
• Pressure is wrong or fluctuates The device builds up too little or uneven pressure.
• Device does not start No reaction when switched on.
• Humidifier does not heat The heater plate does not get warm.

Focus on ResMed: we look after ResMed CPAP devices completely – troubleshooting, replacement of motor/blower, electronics and the humidifier heater plate, followed by pressure and flow measurement. We also technically check other CPAP and BiPAP devices.

How the service works

1. Request: write to us via the form or WhatsApp – with device model, serial number (type plate) and a short description of the problem. Please only send the device after our reply.
2. Shipping: we send you the shipping address and a reference number. Pack the device well and include the reference number.
3. Technical check: we check the device in our workshop in Dessau-Roßlau, Germany – free of charge.
4. Cost estimate: you receive our assessment with a price – free and without obligation.
5. Your decision: we only start work once you have agreed. If you decline, we return the device unchanged.
6. Work & return: usually 1–3 working days after your approval; longer if spare parts have to be ordered. We then return the device with an invoice.

Costs & duration at a glance

Frequently asked questions

Request service

Tell us the device model, serial number and the problem – we will reply with the shipping address and a reference number.

Via WhatsApp, a prepared message opens which you send yourself; WhatsApp’s own privacy terms also apply. Via e-mail, we transfer your details into our contact form – there you add your e-mail address and send it. More in our privacy policy.

Note: we do not replace medical advice. Desstronic is a dealer and technical service and is not affiliated with the device manufacturers.